What
is the minimum order?
Do
you have a store, or are we able to pick the
goods at a Kelvin location?
Are
the items in stock?
How
soon can we get the order?
Do
you take credit cards?
Do
you take phone orders?
How
do you check the order status?
What
about returns and return charges?
What
is not returnable?
Is
there a restocking charge beyond 30 days?
What
is the time limit for return of goods?
What
is the procedure for return orders?
How
do I ship my order back if returning it?
How
do I pack returned goods?
Why
are some items sold only to schools?
Who
do I contact for technical support?
What
are the repair charges after warranty?
I
have a recommendation or complaint. Who do
I send it to?
What
is the direct contact information for KELVIN®?
What
if I am ordering from Canada?
What are the shipping
costs?
BACK
TO TOP
10% flat rate in the continental USA or a minimum of $10.00. If the
item has to be shipped by Air Parcel Post, truck, overseas, as a hazardous
material, oversized, overnight or a similar situation, KELVIN® will
charge an additional shipping cost.
What is the minimum order?BACK
TO TOP
We require a minimum order of at least $30 for U.S. domestic orders,
$100 for Canadian Orders and
$150 for foreign orders. Foreign orders must be paid by wire transfer
or international money order, please contact KELVIN® for more information
(receivables@kelvin.com or kelvin@kelvin.com).
Do you have a store,
or are we able to pick the goods at a KELVIN® location?BACK
TO TOP
KELVIN® does not have an actual store. Therefore, we do not make
pick-ups an option. All goods are shipped via UPS 
and 
.
KELVIN® Labs and Trainers are sold to schools only.
Are the items in stock?BACK
TO TOP
Most items are in stock for immediate shipment. KELVIN® is a "brick
and mortar" operation with a facility of over 20,000 square feet.
If an item is out of stock, it is in transit to us and in inventory
in most cases within 3-5 days.
How soon can we get the order?BACK
TO TOP
In general, we ship within 10 business days. If an item is out of stock,
we ship the bulk of the order
and the remaining items when they become available.
Q: Do you take credit cards?BACK
TO TOP
Yes, we take American Express, VISA and M/C
and public school purchase orders.
Do you take phone orders?BACK
TO TOP
No we do not. We would like to have a hard copy of your order faxed
or e-mailed to us for our record (you may call in you credit card number
if this is your concern).
How do you check the
order status?BACK
TO TOP
To check on the status of your order, e-mail us at orderstatus@kelvin.com or
call 1-800-KELVIN-9.
What about returns and
return charges?BACK
TO TOP
Call 1-800-KELVIN-9 if you are concerned about returns. All returns
are a costly exercise and we are trying to contol and minimize them.
There is a 30 day return policy, and shipping costs both ways are NOT
refundable.
What is not returnable?BACK
TO TOP
Special orders, KELVIN® Labs, computers, software, video equipment,
audio, classroom setup and furniture and large quantities of kits or
special items (Please note if you intend to purchase a large quantity
of the same kit or product you should buy ONE first to see if it fits
your needs.
Is there a restocking
charge?BACK
TO TOP
For returnable items, yes, there is a 15% restocking charge to cover
handling and shipping costs. (Returns are costly and if you change
your mind, you have to cover costs.) Shipping charges are not refundable.
If an order is received damaged (please do not accept the order if
that is the case) or shipped in error by KELVIN®, there is no restocking
fee.
What is the time limit
for return of goods?BACK
TO TOP
30 days from the invoice date. Beyond that time, returns are not allowed.
What is the procedure
for return orders?BACK
TO TOP
You must e-mail, fax or call for a return authorization number (RMA
number). Please provide us with the invoice date, order number and
the name of the item to be returned. This control number will enable
us to find the original invoice and help us process the returns. Please
include a note with the reason for the return so that we know if there
is any problem with the product to be fixed before putting it back
into stock (put the RMA number on the outside of the box).
How do I ship my order
back if returning it?BACK
TO TOP
UPS is ideal since they have a tracking number. Please insure the goods
if the value is more than $100.
How do I pack returned
goods?BACK
TO TOP
Pack in a way that is protective to the goods. When packing the returned
goods, please make sure you wrap properly to avoid damage. Items which
are carelessly wrapped and damaged during shipping will not be taken
back. The item must also be packed with the gift box, if there is one,
so that we can resell it to others. If the item is returned and is
not in new condition for resale, it cannot be returned and we will
send it back to you.
Why are some items sold
only to schools?BACK
TO TOP
Some items require a teacher's supervision for safety reasons. Also,
some of the items require a teacher's prior experience in putting together
the project.
Who do I contact for
technical support?BACK
TO TOP
For software or electronics, please send an e-mail to armand@kelvin.com.
For technology education and science send an e-mail to ernie@kelvin.com.
All others may send an e-mail to kelvin@kelvin.com.
Please allow 1 to 2 days for a reply since we may be training or at
a trade show.
What are the repair charges
after warranty?BACK
TO TOP
$60 US minimum charge for first hour (if needed - every hour after
$60/hour). Software upgrade - KELVIN® brand software upgrade $60robotic
arm (could be higher depending on product cost)
I have a recommendation
or complaint. Who do I send it to?BACK
TO TOP
Please send an e-mail to kelvin@kelvin.com.
The company president makes sure he reads all e-mails and responds
when needed.
What is the direct contact
information for KELVIN®?BACK
TO TOP
Email: kelvin@kelvin.com
Help
Phone: 1-800-535-8469 or 1-631-756-1750
Fax: 1-800-756-1025 or 1-631-756-1763
Mail: 280
Adams Blvd., Farmingdale, NY USA 11735
Order
status: orderstatus@kelvin.com
Technical
support: technicalsupport@kelvin.com
Software
or Electronic Support: armand@kelvin.com
Returns: returns@kelvin.com
Placing
an e-mail order: orders@kelvin.com
Accounts
receivable (for KELVIN® customers): kelvin@kelvin.com
Accounts
payable (for KELVIN® vendors): payables@kelvin.com
Bids: bids@kelvin.com
Imports & Exports: international@kelvin.com
Employment: employment@kelvin.com
